SINGAPORE – 17 JUNE 2020 - Tableau Software, the leading analytics platform, today announced that Bank Mandiri has deployed its data analytics solutions to help accelerate data-driven decision making across the organization. As Indonesia’s largest financial institution, it is seeking to empower every division in the bank with self-service analytics capabilities to make better decisions using actionable insights.
Key business functions such as loan disbursement and renewal, as well as customer profiling and engagement now have access to Tableau to guide decision making. Tableau’s self-service dashboards have also significantly simplified business processes and improved the speed of information delivery within the bank. Business intelligence reports which used to take two weeks to create, can now be done within two days.
“The marked improvement in the speed of access to data understanding towards visualization has allowed Board of Management and all other stakeholders, be armed with timely information to do their jobs better. We are able to better target customer by offering suitable products and programs, and improve engagement," said Billie Setiawan, Senior Vice President of Enterprise Data Management (EDM) Group, Bank Mandiri. “Working with Tableau has strengthened our customer-focused mission, bringing us closer to our goal of being Indonesia’s leading digital bank.”
As part of its vision to build a data culture, Bank Mandiri’s is increasing data literacy within the organization. The bank has set up a Mandiri Tableau User Group to bring employees together to learn and share. Fronted by data coaches from the EDM division—a special division set up by the bank to advocate for the use of data analytics—these monthly sessions support new Tableau users through sharing of best practices and answering their data questions. This creates a community of learning and promotes a culture of data in the bank. The bank is also offering data analytics courses for employees.
“We aim to remove data barriers for different business groups through wider user education and engagement. Working with Tableau, we look forward to enabling self-service analytics at scale and empowering our employees with access to data understanding they need to succeed,” added Setiawan.
“Financial institutions today must leverage data analytics to transform their business and stay ahead of the curve. We are thrilled to partner with a forward-thinking organization like Bank Mandiri, which is at the forefront of business transformation by cultivating a company-wide data culture,” said Leslie Ong, Country Manager, Southeast Asia, Tableau. “ We look forward to working with, and supporting Bank Mandiri in achieving its business goals and vision through modern analytics solutions.”
About Bank Mandiri
Bank Mandiri was established on 2 October 1998, as part of the bank restructuring program of the Government of Indonesia. In July 1999, four state-owned banks - Bank Bumi Daya, Bank Dagang Negara, Bank Exim and Bapindo - were amalgamated into Bank Mandiri. Bank Mandiri is now one of the biggest Bank in Indonesia with total Assets IDR 1,318 Tn and total liabilities IDR 933.1 Tn (as per December 2019)
Our vision is to be our customers’ preferred financial partner by seamlessly integrate our financial products & services into our costumers’ lives by delivering simple, fast digital banking solutions. We are now focusing to be the Preeminent Wholesale Bank, beyond lending; Promote sustainable SME growth; Become Indonesia’s #1 modern, digital retail bank.
Find more about Bank Mandiri at www.bankmandiri.co.id
Tableau helps people see and understand data. Tableau’s self-service analytics platform empowers people of any skill level to work with data. From individuals and non-profits to government agencies and the Fortune 500, tens of thousands of customers around the world use Tableau to get rapid insights and make impactful, data-driven decisions. See how Tableau can help you by downloading the free trial at www.tableau.com/trial.