Last updated on 31 December 2019.
Tableau believes in the importance of thoughtfully handling personal information and is committed to privacy practices that are transparent and compliant. This Privacy Statement sets out how Tableau uses the personal information we collect and receive about you.
Categories of personal information collected
Tableau collects personal information in support of its mission to help people see and understand their data. This personal information is collected in a variety of ways. You provide some information directly to us; we receive some information when you visit our website or use our products and services; and we receive some information from third parties.
The categories of information we collect will depend on your interactions with Tableau:
Contact information. Name, employer, title, email address, physical address, phone number and similar contact info, user names and passwords.
Payment and financial information. Credit card number, banking information and billing address.
Demographic information. Employment status, occupation, region. If you participate in a Tableau research focus group, then you will have the option to provide further information, such as gender, race and age.
Inferred and derived information. Data such as propensities and attributes that Tableau generates to help us understand you and your preferences.
Transaction and registration information. Information which is generated in the course of your transaction with Tableau, including account information, logins, passwords and purchase history. Product registration information, product interest information, transaction information, and in some cases, student verification information. We may also collect registration information related to your attendance at Tableau events, including travel information, scheduling information, food preferences or allergies, and accessibility requests.
Usage and geographic data. Tableau collects information related to your use of our products, services and websites. We analyse this usage data so that we can improve our products and your experience with them. In certain instances, Tableau provides administrative tools so you can opt out of the collection of some usage data.
Usage data includes online and technical information about your computer's or mobile device's operating system and browser type; your device type; details about how you are using our products (including natural language queries); your Internet Protocol (IP) address, and geographic areas derived from your IP address; networking connection data; Tableau cookie information; file information; metadata; time stamped logs regarding access times and duration of visits; the web pages you visited before coming to Tableau websites (referring URL); and other usage data relating to your activities on our sites, including the pages you request. We may link this information to the personal information we have collected about you and use it for the purposes described in this Privacy Statement, and we may deliver targeted marketing and product information back to you based on your usage data.
Third-party data. We may receive your personal information from third party suppliers or partners. If you connect with Tableau accounts on third-party social networking sites, we may receive information about your social networking accounts, for example, your name, user name or display name, public profile, and email address. We may combine information you provide with data we collect automatically and with data we receive from third parties.
Images, video and recordings. Pictures, videos or audio recordings may be collected by Tableau. For example, if you attend a Tableau event, your image may be captured in a photo or video. If you call Tableau customer support, your call may be recorded.
If you decline to provide your personal information or ask us to delete it, we may be unable to continue to provide or support our products or services.
Ways we use personal information
We use the personal information we collect for the purposes described in this Privacy Statement, as covered in any agreement that incorporates this Policy, or as disclosed to you in connection with our websites. For example, we will use your information to:
Reasons for using your information
When we process your personal information, we will only do so where at least one of the following applies:
Sharing of personal information
Tableau works to keep your personal information confidential and secure. In some circumstances Tableau may share your information with third parties, for example:
We may facilitate third-party services or ways to share data through third parties, including social media platforms, websites, applications and services through plug-ins, widgets, buttons and other third-party features on and connected with our websites, communications or products. Third parties whose services you use in connection with Tableau, such as our training and certification partners, or third parties whose websites we link to, may have information practices that are different from ours. This Privacy Statement does not apply to the activities of third parties when they are collecting or using data for their own purposes or on behalf of others. We are not responsible for the activities of these third parties. We encourage you to review their privacy policies to understand how they use your information.
Storage and Security of Your Personal Information
We have reasonable and appropriate physical, electronic and managerial procedures in place to help safeguard your personal information. However, you should know that no company, including Tableau, can fully eliminate security risks associated with personal information. To help protect yourself, use a strong password, do not use the same passwords to access your Tableau accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services. For more information about Tableau security practices, see https://www.tableau.com/en-gb/security.
We offer you the ability to post information and exchange ideas through our websites and other services such as Tableau Public. Because your posts and information shared through Tableau Public are public and can be seen by others, we caution all users to consider what they post and not to disclose any personal information. Tableau will not be responsible in the event that you disclose personal information in your posts, through our public services or during any other communication with other website users.
Information collected by Tableau or on our behalf may be stored on your computers, on your mobile devices or on our servers, and may be transferred to, accessed from, or stored and processed in the United States and other countries including but not limited to Ireland, the United Kingdom, France, Germany, Sweden, the Netherlands, Australia, Singapore, Japan, India, China and any other country where Tableau or its service providers maintain facilities or support centres (a list of Tableau offices can be found here: www.tableau.com/en-gb/about/contact), including jurisdictions that may not have data privacy laws that provide protections equivalent to those provided in your home country. However, we will protect all personal information we obtain in accordance with this Privacy Statement and take reasonable steps to ensure that it is treated lawfully. Tableau is now a Salesforce company, and as such, we have implemented appropriate safeguards so that personal data (as defined in the Salesforce Privacy Statement) shared with Tableau by Salesforce is used solely for our collective business purposes.
In certain circumstances, we may retain your personal information after you have closed your account or are no longer actively engaged with Tableau. For example:
Controlling your personal information
Our marketing emails permit you to opt out of receiving further marketing emails. You may also contact us at email@example.com at any time to let us know that you no longer wish to receive marketing emails. If you opt out but are a current customer, we will still send you transactional emails. Transactional emails are necessary communications about your accounts and our business dealings with you, such as renewals and updates, and, as allowed by applicable law, requests for your participation in surveys.
You have certain rights in your personal information, subject to local data protection laws.
If you are based in Europe, then you may have the right to ask us to:
If you live in California, you have the following rights in relation to your personal information:
If you need help or wish to exercise any of the above rights or have questions about them, please submit your request here. Alternatively, you may dial 1 (844) 823-2427. We will consider all such requests and provide our response as soon as we can. Please note, however, that personal information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your personal information for our legitimate interests or to comply with a legal obligation. We must confirm your identity before providing you with any personal information or deleting any personal information.
Cookies and web beacons
Our websites use various software technologies including cookies, web beacons and pixel tags. Cookies are small text files that we and others may place in visitors' computer browsers to store their preferences. We use web beacons or pixel tags – small pieces of code placed on a web page or within the body of an email – to monitor the behaviour of and collect data about the visitors viewing a web page or viewing or opening an email. Web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page, and we use them from time to time for this and advertising purposes.
We partner with third parties, including analytics companies, advertisers and ad networks, who may place cookies on your browser when you visit our websites, may send their own cookies to your cookie file, and may use those cookies to track and collect information about you and your online activities over time and across different websites, devices and applications and to provide targeted advertising based on your interests and previous browsing history.
Like most companies with an online presence, we share some of the personal information gathered by cookies and similar technologies with our cookie vendors to make sure we deliver the best information to you. That sharing may be considered a "sale" under the California Consumer Privacy Act, which defines "selling" and "sale" broadly. If you want to opt out of advertising cookies, or other cookies that are not necessary for the performance of the website, you may do so by clicking the "Do not sell my personal information" link at the bottom of the page you are visiting and adjusting your preference for that web domain.
Privacy Shield and data transfer
For the personal information of residents of the European Union and the United Kingdom, Tableau adheres to the Privacy Shield Principles (as outlined here: https://www.privacyshield.gov/welcome) and is an active participant in the EU-US Privacy Shield Framework. Tableau also complies with the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information transferred from Switzerland to the United States. Our Privacy Shield certification covers the types of personal information set out in this Privacy Statement, and Tableau is subject to the investigative and enforcement powers of the Federal Trade Commission.
Tableau complies with the Privacy Shield principles for onward transfers, including the liability provisions. If we transfer your personal information to third parties outside the UK, the EU or Switzerland, we will only do so where at least one of the following applies:
You may direct any inquiries or complaints concerning our Privacy Shield compliance to firstname.lastname@example.org. You may also contact JAMS at https://www.jamsadr.com/eu-us-privacy-shield. JAMS is a Privacy Shield dispute resolution mechanism. JAMS has committed to respond to complaints and to provide appropriate recourse at no cost to you. If neither Tableau nor JAMS resolves your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel. You may also make a complaint to the relevant EU data privacy supervisory authority or the Swiss Federal Data Protection and Information Commissioner.
How to contact us
Tableau Software, LLC is a member of a group of companies located in North America, the European Economic Area, Asia and Australia. Click on this link for a complete, up-to-date list of our group companies who may process your personal information: www.tableau.com/en-gb/about/contact.
If you have any questions about how we use your personal information, or if you have any other privacy-related questions, please contact us here or at Tableau Software, LLC, Attn: Tableau Legal, 1621 N 34th St., Seattle, Washington 98103 or The Oval, Shelbourne Road, Dublin 4, Ireland.
From time to time, we will update this Privacy Statement. In the event there are material changes to our information practices, we will note those changes on Tableau’s Privacy Statement webpage (www.tableau.com/en-gb/privacy) and in some cases send a notification of changes via email.